After clicking the Sign Up button on our homepage, enter your email address. Use the code sent to your email as your password to complete your registration. Signing up is completely free—no payment is required!

Members of www.loieistanbul.com enjoy exclusive benefits, making shopping easier and more rewarding!

• Be the first to know about special promotions, announcements, and updates by selecting the option: “I want to receive emails about campaigns, announcements, and notifications.”

• Save time by skipping the hassle of searching store after store for the perfect shoes or matching accessories.

• Enjoy a seamless shopping experience from the comfort of your home—browse detailed product photos while sipping your tea or coffee.

• Fast and efficient service, not only for purchases but also for exchanges, thanks to stock availability in sync with our physical stores.

Sign up now and experience effortless and stylish shopping with Loie Istanbul!

Yes! You can browse our website and complete your purchase without signing up. Creating an account is not required to place an order. However, signing up allows you to enjoy exclusive benefits such as faster checkout, order tracking, and special discounts.

After logging into our website with your username and password, you can update your membership details in the “My Account / Membership Information” section.

If you forgot your password, simply click the “Forgot Password?” link on the login page. Enter the email address you used during registration, and you will receive an email with instructions to reset your password.

These are legal documents designed to protect consumers in remote sales, such as online shopping. Before completing a purchase, customers must read and approve these agreements, which outline their rights, obligations, and key transaction details.

If you’re experiencing issues adding products to your cart, please contact our customer service team via WhatsApp at +90 549 565 25 80 for assistance.

To cancel your membership, please send an email to our customer service team at destek@loieistanbul.com for assistance.

You can access loieistanbul.com using Internet Explorer, Chrome, Mozilla Firefox, and Safari browsers.

You can reach our customer service team via WhatsApp at +90 549 565 25 80 or by emailing us at destek@loieistanbul.com.

Wholesale sales are not available through www.loieistanbul.com. However, for wholesale inquiries, you can contact us via WhatsApp at +90 549 565 25 80 or email us at destek@loieistanbul.com.

Yes, all prices displayed on our website include VAT. The VAT amount is specified on the invoice as 10% for clothing products.

You can make your wire transfer/EFT payments to the following bank accounts:

Yapı Kredi

IBAN: TR97 0006 7010 0000 0059 7943 90

Enpara

IBAN: TR72 0011 1000 0000 0083 5426 93

Please ensure that you enter the correct IBAN number when making your payment.

You can complete your order using the following payment options:

✔ Credit Card (Installments available for cards from Bonus, World, Axess, CardFinans, Maximum, Paraf, and Advantage)

✔ Debit Card

✔ Wire Transfer/EFT

✔ Cash on Delivery

Enjoy a secure and flexible shopping experience with multiple payment options! 😊

After making your payment, please send your payment receipt (dekont) to our WhatsApp number +90 549 565 25 80 for confirmation.

Unfortunately, changes cannot be made to your order once it has been placed. However, if your order has not been shipped yet, we can refund the payment for the original order, and you can place a new order.

If your order has already been shipped, you will need to return the products and request an exchange or return.

Your order will be shipped within 3 business days after your payment is confirmed. During special days, holidays, or public holidays, there may be a 1 to 3-day delay in delivery.

We deliver our products within Istanbul via Yurt Kargo. For returns, you can also send items within Istanbul using XX Kargo, and for other cities, you can use Yurtiçi Kargo with the shipping code “752116272”.

If your order has not been packed yet, you can cancel it by going to the “My Account / My Orders” section and clicking the “Cancel Order” button to send your cancellation request to us. Alternatively, you can notify us via WhatsApp at +90 549 565 25 80. Your order will be canceled within the same day.

We offer Free Shipping on all orders!

If your order is incomplete, please contact our customer service team via WhatsApp at +90 549 565 25 80 or email us at info@loieistanbul.com for assistance.

Once your payment is confirmed, your order will be shipped within 3 business days. After shipment, the delivery time may vary between 1 to 3 days depending on your location. For more detailed information about delivery times, you can contact Yurtiçi Kargo customer service at 444 99 99.

No, delivery is not made on public holidays.

Unfortunately, the recipient name provided during the order cannot be changed later.

Once your order has been shipped, we cannot change the address on our end. In such cases, please contact Yurtiçi Kargo customer service at 444 99 99 based on the delivery method you selected during checkout to get detailed information.

If your order couldn’t be delivered, the courier company will leave a notice with details. You can contact the cargo branch mentioned on the notice to arrange for the delivery or pick-up of your order.

You can return the product within 15 days as long as it has not been used. Returns that meet the return policy will be approved, and the product price will be refunded to your account within 1 to 3 business days. Please note that the refund may take 7 to 15 business days to appear in your account due to bank processing times.

You can return a product if it is unused and the packaging is undamaged. The product must be returned with its original box and all accessories included.

Note:

• Handbag models cannot be exchanged or returned.

• For all products, the shipping fees will be deducted from the refund (1-3 DS: 130.00 TL, 4-6 DS: 160 TL).

• For international orders, exchanges or returns are accepted. Refunds will be issued after deducting shipping fees and taxes.

The TEM Kurye Same Day Delivery service fee is non-refundable in case of a return. This service applies to the following areas: Adalar, Arnavutköy, Beykoz, Çatalca, Çekmeköy, Eyüpsultan, Sarıyer, Silivri, Şile, and Pendik.